One of Barren County’s largest employers is about to get even bigger.
Sitel, a call center, wants to hire 135 permanent employees by the first of November, according to Human Resources Director Amy Fisher. The company already has 900 employees, Fisher said.
“The new employees are needed to handle the increase in the volume of calls,” Fisher said.
Fisher said further increases could be anticipated as the holidays approach, since the call center’s only client is Best Buy and that retailer’s purchases pick up during the holiday season.
“But these won’t be seasonal employees,” she said.
The customer service agents will troubleshoot problems with items that customers have purchased from Best Buy, as well as doing some “upselling” of items that go with the product or are a better model of the product.
People who are hired will go through three weeks of paid classroom training, then two to three weeks of on-the-job training before going solo. Hirees will be a mixture of full- and part-time employees.
“We want the training to be full time, but after that, if they need to be part time to fit in with school schedules or other things, we can work with that,” Fisher said.
Full-time employees are those who work 35 hours or more and are eligible for benefits that include medical, dental and vision insurance, paid time off after six months, short- and long-term disability insurance, flexible spending accounts, 401(k) and employee assistance.
Starting pay is $8 an hour, but employees are eligible for raises that over the course of two years could bring them to $9.50 an hour. Sitel operates 24 hours a day, year-round.
— To apply online, go to sitel.com and click on the Careers tab. People also can apply in person at 101 Hilltopper Way, across from Western Kentucky University’s Glasgow campus. For more information, call 270-261-6101.